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Not just an app
Universal Support is not just an app. Consider the app as a link to a range of corporate level IT services, at small business prices.
Once you have joined our team, we implement a range of activities begin to analyse, inspect, and monitor your network. Once fully inspected we begin upgrading, updating and generally maintaining all your equipment, so that they perform to the optimal, and they are at their most secure. Then we check your network daily to make sure it stays that way. |
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Service Portal App
The service portal app is the link from your business to the IT services that Universal Support provides. This is your window into what services are provide, why they are provided and how. The Free Trial of this app gives you the opportunity to test out how Universal Support can change your business for the better, without obligation.
Each of your staff will have their own individual access to the app, for no additional cost. This means that everyone will have access to the same information, day and night. Your staff will have access to see their personal tickets, and be able to view and utilise the Training, Events & Alerts Centre.
You will also have the ability to assign users to "Admin" status. Admin users are able to add training, events and alerts for all user to view.
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Support
The power of the Support App is bundling the app with real-life IT support. All our techs are located here in New Zealand. Once you join our team, you are assigned a dedicated tech who will provide you with all the help and support you may need to keep your network and your team running.
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Monitoring
With our state-of-the-art monitoring software, we keep an eye on the critical services of your network, and of the devices themselves, with over 70 checks performed, to ensure they are operating as efficiently as possible.
Monitoring your network gives us the best opportunity to identify issues quickly, and often before they can cause noticeable issues to users. This means more uptime for your staff, and more uptime for your organisation.
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Maintenance
Your network is an ever-changing environment, so we have over 45 standard maintenance functions that we perform on a regular basis (daily, monthly, bi-annually, bi-monthly, annually) to ensure your network continues to be compatible with itself, and the outside world.
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Data Security
Security of your network is one of the most important features on any network. Malicious actors continue to improve their methods of unauthorised access, so security measures must improve to combat them. We deploy over 60 individual daily compliance checks to ensure your network is as secure as possible.
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Reporting
Understanding the health of your network is an important tool to manage your network. We deliver to you a range of reports that are useful for board meetings and for decision making.
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