Instant Access to Support
Each of your team will have their own individual access to the app, for no additional cost. This means that everyone will have access to the same information, day and night. Your team will have access to see their personal tickets, and be able to view and utilise the Training, Events & Alerts Centre.
This frees you and your managers up to get on with more pressing matters. You shouldn't need to worry if someone's Outlook is not working correctly, or if they have deleted a file by mistake. Now, your team members can go directly to the person who can help them.
In turn, you are able to manage IT issues with more ease, as now you have access to view the tickets being created by your team as a whole. This gives you a top-down view of any potential network-wide issues that may be developing, that can be addressed before they cause damage to your business.
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Ticketing Portal
The ticketing portal will guide you through the process to create a support ticket. The portal has pre-defined questions, so that your issue can be resolved as quickly as possible, because your dedicated tech has all the information they need to get started.
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Admin rights
You will also have the ability to assign users to "Admin" status. Admin users are able to add training, events and alerts for all user to view.
Admins have a number of additional option in their app, including the ability to see what training your team has viewed, the ability to view the "Account" where you see details of your subscription, view details of the users registered to the app, assign rights to users , Add training resources. Add events. Add Alerts. View the reports. View all users support tickets.
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Only admins are able to view the company wide reports. These reports will tell you various things about your network including the status of your backup solution, your antivirus status, security assessment details, network assessments, border reports and more.
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As an admin, you will be able to view all the support tickets that your team create. This allows you to have a system-wide view of the types of issues your team is experiencing, which could alert you to a potential issue on the network, or of a potential training gap. This allows you and your managers to anticipate issues, allowing for a smooth running operation.
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Admins are able to create Alerts. These alerts could be used for any information that you may wish to alert your team of, such as a maintenance outage your phone provider has made you aware of.
You can even use this system for non-IT related alerts such as roadworks occurring outside your building. |
Admins have control over the users subscribed to your subscription, including adding or removing admin rights, restricting users from logging in and password resets.
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Secure access & single sign on
When signing up, or joining a current subscription, each user has the option to choose to sign in using Microsoft credentials (if you already have an Office 365 subscription), or to use a traditional username & password.
We highly recommend using your Microsoft 365 credentials, as these are secured by Microsoft, and then there is one less password to remember. In addition, if you use your Microsoft credentials, the app will recognise you, and automatically sign you in.
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