Maintenance

​Your network is an ever-changing environment, so we have over 45 standard maintenance functions that we perform on a regular basis (daily, monthly, bi-annually, bi-monthly, annually) to ensure your network continues to be compatible with itself, and the outside world. 

Patching

​In order for Operating Systems to stay up to date with current technologies, small updates are released by the manufacturers.  These updates (called patches) are often used to patch newly found security holes but they can also improve the stability of the software or remove outdated features.  We make sure these patches are applied on time and that they have not caused any errors.  Additionally, when patches are unable to be applied automatically, we will manually patch your devices, ensuring servers, workstations and all devices are fully patched.

Backup test restore

We regularly perform a Test Restore on your backup data to ensure the backups are intact, and usable during a recovery. The results of each test restore can be viewed in your portal.

Software upgrades

Backup software, antivirus software and firewall software are three products critical to your network security, and as such should always be kept up to date. Whenever a full software upgrade for each of these products is released, and the version is deemed stable, we will deploy the upgrade. 

Firmware updates

Firmware is hard-coded software on the memory of a device that provides the necessary instructions for how the device communicates with other hardware and how secure the communication is.  Most devices on your network has firmware of some sort, and most require updating from time to time.  We keep all of these devices up to date, including servers, firewalls, NAS appliances, switches, access points and others. 

Firewall updates

As part of our security best practice, we regularly check your open ports list for changes, check your firewall rules for changes and update the security definitions. This ensures your border is as secure as possible.

All daily & monthly maintenance tasks

Antivirus Upgrades
Backup Job Adjustments
Backup Software Upgrades
Critical Events Scan:
  * Application Logs
  * Security Logs
  * System Logs
Temporary File Cleanup
Defragmentation
Email Black List & White List Adjustments
Exchange Store Adjustments
​Firewall Rule Adjustments

Patch Management
  * Servers
  * Workstations
  * NAS Appliances
  * Microsoft Applications
  * Adobe Applications
​     (Flash, Pdf Viewer etc)
  * Hewlett Packard
  * Browsers (Firefox, Chrome etc)
  * Java
  * Intel
  * Communication Applications (Teamviewer, Skype, Zoom etc)
  * Logitech
​  * Realtech
  * Synaptics
  * Many, many others

Software Upgrades
  * Antivirus Software
  * Backup Software
  * Application Software
Firmware Updates
  * Server firmware
  * Firewall firmware
  * NAS appliance firmware
  * Switches firmware
  * Access points firmware
  * Uninterruptible Power Supply Firmware

BIOS Updates (Servers)
Backup Test Recovery
Border Security Checks
  * Logins Security Adjustments
  * Internet Traffic Activity Adjustments
  * External Port Adjustments
Definitions Updates
  * Antivirus Definitions Updated
  * Firewall Definitions Updated