Support

​The most important part of your network are its users, your staff.  So we support them to work better, faster and more efficient.   We repair, instruct, reset, rebuild and any other support service you can think of.

All Devices

Even though we only count workstations (inc notebooks) and servers to determine what price band you may fall into, we support all the business assets that you have connected to your network.  This includes infrastructure such as switches, firewalls, wireless access points, and NAS (Network Attached Storage), end user devices such as workstations, notebooks, chrome books, tablets, mobile phones, Dictaphones, video conference equipment, and servers including domain controllers, backup servers, or terminal servers.

Unlimited Hours

We don’t count hours.  Sometimes you won’t need us much, sometimes you will need us for many hours.  We take on the risk of that challenge, and we can regulate this somewhat by making sure your network is in the best shape it can be.   This means that your business suffers fewer interruptions because of network issues.  This also means that you don’t have to manage your billing, so small issues can be resolved before they become big issues.​

Dedicated Technician

We know it can be frustrating when you must explain the same issue to multiple people all the time.  To reduce this, you are assigned a dedicated tech, who will become your first port of call.  They will work with you in the first instance and call on our other techs when an escalation is required, or if your dedicated tech is away.

Training & Certification

Our techs are highly trained and certified in the products we support, whenever possible.  We maintain a regular training schedule for our technicians, so they are kept up to date as technology changes.

Helpdesk & Ticketing

We run a dedicated helpdesk, so that you can keep up to date with what is happening on your network, and you are able to log in to our portal to check the status of your tickets.  Letting us know there is something for us to take care of is as easy as sending us an email, which will automatically appear on the top of the task list for your dedicated technician. ​

Documention

We will maintain a full documentation system for your network, detailing each part of your network, and how they interact with each other.  This documentation is available to you at any time on request, or through the helpdesk portal.