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Support
The most important part of your network are its users, your team. So we support them to work better, faster and more efficient. We repair, instruct, reset, rebuild and any other support service you can think of.
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All your equipment
Even though we only count workstations, notebooks and servers to determine what price band you may fall into, we support all the business assets that you have connected to your network. This includes infrastructure such as switches, firewalls, wireless access points, and NAS (Network Attached Storage), end user devices such as workstations, notebooks, chrome books, tablets, mobile phones, Dictaphones, video conference equipment, and servers including domain controllers, backup servers, or terminal servers.
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Unlimited Support
We don’t count hours. Sometimes you won’t need us much, sometimes you will need us for many hours. We take on the risk of that challenge, and we can regulate this by making sure your network is in the best shape it can be. This means that your business suffers fewer interruptions because of network issues. This also means that you don’t have to manage your billing, so small issues can be resolved before they become big issues.
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Dedicated Technician
We know it can be frustrating when you must explain the same issue to multiple people all the time. To reduce this, you are assigned a dedicated tech, who will become your first port of call. They will work with you in the first instance and call on our other techs when an escalation is required, or if your dedicated tech is away.
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Training & Certification
Our techs are highly trained and certified in the products we support, whenever possible. We maintain a regular training schedule for our technicians, so they are kept up to date as technology changes.
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Documentation
We will maintain a full documentation system for your network, detailing each part of your network, and how they interact with each other. This documentation is available to you at any time on request.
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8 x 5 Support
We work when you work. Our normal hours are between 8:30am and 5pm, but we can also be available outside these hours, if needed.
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